Terms & Conditions

Group Reformer Classes
Because our classes are small, for group classes, 24 hour notice is required if you cannot attend. It gives other clients time to book a spot if they have had to cancel a class and would like to reschedule within a school term. For example if you cannot attend 9am class you need to cancel by 9am the latest the morning before to give us a chance to fill it.

If you cancel with less than 24 hours notice, you will be charged for the class.

Your group class is booked for the same day and time for the duration of the term. You can cancel and reschedule online if spaces are available. If you cancel your classes and you are not able to reschedule, only one class can be carried over to the next term. No refund will be available for the other canceled or missed classes.

Casual class pass is valid for 6 months. 24 hours’ notice is required to cancel a class.

Private Reformer Classes and Duo Private Reformer Classes
12 hours’ notice is required to cancel a private class. If you cancel with less than 12 hours’ notice, you will be charged for the class.

FAQs

Reformer is the ultimate Pilates machine for full body workout for any level of fitness. The springs on a reformer add resistance and support to your exercise.

Socks are required for all of our sessions. For safety reasons we recommend wearing grip socks. Grip socks are sold at the studio, or you can bring your own grip socks. Wear comfortable and breathable clothes that you can move in. 

Bring a water bottle to keep hydrated.

Just a heads-up, there’s no parking at the studio. Unfortunately, the building doesn’t have parking available for clients. The best spot to park is on Hauiti Drive or Walton Ave (across the road from the studio). After parking, cross at the bus stop and turn left to head over to the studio. 

Arrive 5 min before the class

Click on the “Book a Class” tab. Then register as a member at the studio and log in. If you have a member login then sign in. Once you have logged in you will be taken to the studio’s Calendar page. To book your first class, go to the store page to select and buy the appropriate pass you need to start booking classes. You do this by clicking on the Store page and select the “Buy” button to purchase a class pass from the list of passes in the store. When the “Buy” button is selected, you will be taken to the Payment page to complete the purchase. After you enter your payment details (debit/credit card) you will be billed and the pass will appear (be added) in your account. You will be redirected to the Calendar page where you can now select the class or classes you wish to book and attend. After the class is booked, the “Book Class” button will then show “Booked”, confirming that the class is booked and you are registered in the class. At this point you can choose to book recurring classes for that same day and time e.g. 5 week pass / every Monday 9am for 5 weeks.
If you are unable to make your class and wish to cancel or reschedule you can do it by logging in and going to your profile. Go to your “My Schedule” tab and under the “Upcoming classes” section, you will see the list of upcoming classes you are booked in. Select “Cancel” for the class you wish to cancel. After you cancel your class you can then reschedule a new class.